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"Technical Support" and Teen Wolf

AT&T Broadband "Technical Support" (which will hereafter always be referred to with the Quotation Marks of Sarcasm) almost made me burst a blood vessel. My first representative, Frank, diagnosed a network outage as a problem with my modem, even as I read to him from the manual that the lights were indicative of an outage. My second representative, Jason, was diligent enough to check the outage board, to discover— lo and behold!— there is an outage in the Seattle area. And just after hanging up with him, my service is back. I don't know if I'm more frustrated with the situation and not being listened to in the first place, or that I let it get to me at all.

I need a vacation.

But Teen Wolf is on now. And Teen Wolf rules.

There are three rules that I live by: never get less than twelve hours sleep; never play cards with a guy who has the same first name as a city; and never get involved with a woman with a tattoo of a dagger on her body. Now you stick to that, and everything else is cream cheese.

—Coach Bobby Finstock, Teen Wolf

Comments

woah.. was your outage between 2:45 - 4:00pm too!?
That's the one. Pinheads.

Re:

yeah.. they said.. there's no outages in seattle. Your modem must be broken. I swear ATTBI is mis-managed. I won't blame the stupidity and lack of support to the peons on the phone.
I'd love not to blame them, but when I read to them from the manual and they still don't listen, I'm thinking some peon failure is part of the problem, if only by their willingness to mortgage their capacity for independent thought. The fact that the second rep was able to actually look at the outage board indicates a diffierence in initiative level (though probably only from zero to one).

Boy, I'm just not getting any happier about this. It's one thing not to be able to help, it's quite another not to listen to customers.

I should eat something. I'm only getting grumpier.

I have a tattoo with a big spike in it... does that count as a dagger?

I think all big companies who give service are required to be as unhelpful as possible. I have issues with my internet people and my insurance people. I actually have issues with my mother's insurance people too and they really have no reason to be involved in my life.
They are all agents of The Man. Bastadges.
The Man is keeping us down!

(wait a minute...I think I'm The Man...)

Verdict pending on the tattoo, but I'm thinking it would pass. Besides, I think Coach Finstock is working for The Man.

Re:

You're The Man?
So you're a spy with the government?

*says with monotone voice* I know nothing. I've seen no one doing anything.

The spikes make up a cross... does that help?
Crosses are exempt from the Finstock rule, so you're good to go.

I once had a man accuse me of being a spy as I walked to work: "Get away from me...grumblemumble...I know you're spying on me...mumblegrumble..." And I thought to myself, "You know, I wish that was my job. It would be better than going in to work."

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If you work downtown I wouldn't at all be surprised by this encounter.
I've had some interesting conversations downtown myself... or maybe I should say interesting observations!
I live and work on Capitol Hill, which is a whole other breed of strange. I note some of the especially unusual occurrences; the Orange Man is one of the highlights.

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That is interesting!
I saw a pink man on Broadway one night, but it was more of a large feather, fishnet stockings type outfit. He was also exaggerating his gestures, but then he was -after all- a Diva. What else could he do?

Capitol Hill is definitely The Place to find interesting people.
You should come visit. I can introduce you to my beloved Victrola.

(I am likely less interesting than the Orange Man or the Diva)

Re:

What's really interesting to me is that you probably know more about Seattle life than I do.

I actually grew up (mostly) very near 15th, but in North Seattle... suburbia and all that. Downtown was what we did when we could escape by bus or some lucky shmo who had a car.

Going away for a year and then coming back opened my eyes to a lot of things that I had never noticed or appreciated about this unbelievably beautiful city. The Mid-West is so very flat and dry in comparison!
I used to "tolerate" rain and now I adore it- I adore the ever changing ensemble of clouds and the lush green of even the shabbiest parts of town.
ah.... *sigh*

I will think about a visit.. but as yet I hardly know you...
It's a good city indeed. I fell in love with Seattle the first time I visited (from Iowa), and a year later, I just interviewed here over and over until something happened. I'm glad it did.

Oh goodness, no pressure to visit at all. The net is a strange place full of strange people.