AT&T Broadband "Technical Support" (which will hereafter always be referred to with the Quotation Marks of Sarcasm) almost made me burst a blood vessel. My first representative, Frank, diagnosed a network outage as a problem with my modem, even as I read to him from the manual that the lights were indicative of an outage. My second representative, Jason, was diligent enough to check the outage board, to discover— lo and behold!— there is an outage in the Seattle area. And just after hanging up with him, my service is back. I don't know if I'm more frustrated with the situation and not being listened to in the first place, or that I let it get to me at all.
There are three rules that I live by: never get less than twelve hours sleep; never play cards with a guy who has the same first name as a city; and never get involved with a woman with a tattoo of a dagger on her body. Now you stick to that, and everything else is cream cheese.